We have been working with Teesside University to provide their students with a myday Digital Campus for just under a year now and recently got the chance to talk with IT Director, Paul Lambert. He explained what life was like before myday and the phenomenal success they’ve had since the collaboration.
Based in Middlesborough, Teeside has around 11,000 full time students. As we find with all our customers, Teesside had an ambitious strategy to deliver a digital campus to its students and staff. As part of that strategy it had identified basic issues relating to students finding resources, services and physical locations around the campus faster – especially for new students joining the university.
Joining their disparate systems was a huge part of making sure that students feel engaged and involved in their course of study and overall academic journey. Paul spoke about the pain points they had before myday was introduced. “There was both a physical and virtual disconnect for our students in accessing the resources and support available to them – and we wanted to fix that as quickly as we could.
We are building a new Student Life building where many of the university’s student support services will be housed under one roof. We recognised that the digital front-end of support services could be harmonised, rationalised and uniformly presented much more easily in a single focal point. If we could achieve this focal point of communication and information access for students, we knew we could instantly improve student satisfaction and vastly improve our students’ experience by solving some of the most basic issues, especially for our freshers. For example, if a class moved at the last minute, we could send an online notification to a mobile app and not use the fall back of a note stuck on the lecture theatre door.”
myday has vastly improved communication between the institution and its students and provides a way for different campus departments and services to deliver messages directly to their students based upon their individual identity – which course they’re studying, what school they belong to and areas of interest they hold.
The system has been live for just less than a year and take-up has been phenomenal – around 12,500 students have downloaded it to their devices and it’s used daily to make university life much easier.
Read the full article on University Business here.